Photo Print FAQ
What is your print return policy?
Customer satisfaction is guaranteed. If you are unhappy for any reason, let us know within fourteen days of receiving your order and we'll provide a full refund of the purchase price, less shipping and handling fees. Please see our full Print Return Policy for more details.
How do I use my discount code?
During the checkout process, there is a box for you to enter your discount code. Once the code is entered, your discount will be deducted from the invoice total.
Do I have to create an account to make purchases online?
No, you don't need to create an account to shop online.
How are your prints made?
Limited-edition prints are created with archival pigment inks on professional Epson Premium Luster Photo Paper. These prints are signed with the edition number in the white border below the image and include a certificate of authenticity.
Aluminum prints are created by infusing archival pigment inks into specially coated sheets of aluminum and sealing the image with a high-gloss finish. Because the image is infused into the surface and not on it, images take on a magical luminescence with vivid colors and tremendous detail. The scratch-resistant surface is waterproof and easy to clean, and these prints have the highest possible archival rating. Depending on the size, aluminum prints include a 1/2" float mount or 3/4" inset aluminum frame attached to the back, pushing the print away from the wall so it appears to float, and making it easy to hang. Aluminum prints are signed on the back with the edition number and include a certificate of authenticity.
Signatures shown on images are for copyright protection only and do not appear on printed images. Never hang prints in direct sunlight.
How close do prints match the images online?
We use calibrated monitors to provide accuracy between the images displayed online and our prints. Photo papers have different tonal ranges than monitors, and because most people do not have calibrated monitors, it's possible that prints will show colors slightly differently than those viewed online. This does NOT affect the quality of our images, which is exceptional.
How do I know my print is authentic?
Each print comes with a Certificate of Authenticity that is signed by Scott Setterberg and includes image details and materials used to create the print.
Who controls copyright of prints?
All rights are controlled by Scott Setterberg, who created the prints from his original transparencies, negatives, or digital files. Copyright law states that copyright is not transferred to the buyers of photographic prints.
What is an edition?
An edition is a limited number of prints made of a particular image. Scott Setterberg sets and honors all edition sizes, and once an edition is closed, it is closed forever.
What is an Artist Proof?
An artist proof, or AP, is a fixed number of extra prints created outside the limited-edition set. These prints are usually kept by the artist, but can also be sold, usually at higher prices than those prints in the limited edition.
How should I hang my prints?
Artwork should be hung at eye level, which means that the center point of the frame should be approximately 60” from the floor. When installing artwork over furniture, leave at least 10” between the bottom of the frame and the top of the furniture. Always avoid hanging framed prints in direct sunlight.
How should I care for framed and aluminum prints?
Limited edition prints should be framed with UV-protection glass or plexiglass. Plexiglass requires special care. Do NOT brush dust away with your hand or a dry cloth as this can damage plexiglass. Do NOT use products like Windex that contain ammonia with plexiglass or aluminum prints. Water and a clean, soft cloth works best, but you may also use a cleaner that is specially designed for acrylic. You can also make a solution of warm water and a little mild dish detergent. Dampen a soft cloth or sponge with your solution and wipe the plexiglass or aluminum clean. Gently dry with a soft, lint-free cloth. Always avoid hanging prints in direct sunlight.
How are prints shipped?
To prevent any damage during shipping, we carefully pack unframed prints between sheets of corrugated cardboard or foamcore. Large aluminum prints are shipped in wood crates. All packages are labeled with special handling instructions. Please see our Shipping Info for more details.
What if a print is damaged during shipping?
To ensure prints arrive without damage, we pack each print with extra care, and all packages are labeled with special handling instructions. All prints are shipped via USPS or UPS and include a tracking number so we can determine what happened to your print. Please keep all original packaging and materials that arrived with the print, and note that it's the buyer's responsibility to file an insurance claim with the shipping company if a print is damaged.
For damaged prints, take a photo that clearly shows the damage and send it to: support@colortexturephoto.com with "Return" and your invoice number in the subject line. We will ask you to destroy the original print by tearing it up and send us a photo of the destroyed print. We will then replace the print within fourteen days.
For damaged aluminum prints, take a photo that clearly shows the damage and send it to: support@colortexturephoto.com with "Return" and your invoice number in the subject line. We will then send you a postage-paid shipping label to return the damaged print. Please note that aluminum prints must be returned with the original packaging, so please keep all original packaging and materials that arrived with the print. Once we have received the original aluminum print, we will replace it within fourteen days.
What if a print is flawed?
We create exhibition-quality prints and every print is inspected before shipping. On rare occasions, it's possible for a printing flaw to be missed, and we will replace defective prints within fourteen days after they are received. Please inspect prints upon arrival and keep all original packaging and materials that arrived with the print.
For damaged limited edition prints, take a photo that clearly shows the damage and send it to: support@colortexturephoto.com with "Return" and your invoice number in the subject line. We will ask you to destroy the original print by tearing it up and send us a photo of the destroyed print. We will then replace the print within fourteen days.
For damaged aluminum prints, take a photo that clearly shows the damage and send it to: support@colortexturephoto.com with "Return" and your invoice number in the subject line. We will then send you a postage-paid shipping label to return the damaged print. Please note that aluminum prints must be returned with the original packaging, so please keep all original packaging and materials that arrived with the print. Once we have received the original aluminum print, we will replace it within fourteen days.
Why should I sign up for the Newsletter?
Our Newsletter is a great way to learn the stories behind featured images. The Newsletter announces new editions and special discounts on prints before they are available to the general public. Because prints can sell-out quickly, this is the best way to increase your chances of collecting prints before they are gone. You will automatically be subscribed to the Newsletter when you make a purchase, or you can sign up through the Newsletter link.
What is your privacy policy?
In short, we will never rent, sell, or trade your information. See our Privacy Policy for more details.
